Terms and Conditions
This is a plain-language draft written for the InstiPay school project. It describes how the service works today. Have it reviewed by FAITH Colleges before it is relied on as an official agreement.
1. About InstiPay
InstiPay is a canteen ordering and cashless payment service for the Space Lounge canteen of FAITH Colleges. It lets students and employees browse the stalls, order or reserve food, pay online, and pick up with a QR code. By creating an account or using InstiPay you agree to these Terms and Conditions.
2. Your account
- Give accurate information when you sign up, and verify your email when asked.
- Keep your password to yourself. You are responsible for what happens under your account.
- Tell the canteen staff if you think someone else is using your account.
- An account can be suspended if these Terms are broken.
3. Orders and reservations
- Menu items, prices and availability are set by each stall and may change without notice.
- A reservation must be for a time within the next 24 hours and within the stall's operating hours.
- A stall may be closed or out of an item. In that case the order may be cancelled.
- Orders are prepared by the stall. Please pick up your order at the time you chose.
4. Payments
- Online payments are made through PayMongo using GCash or Maya, on PayMongo's own secure page. InstiPay does not see or store your account or card details.
- The amount shown at checkout is what you pay. A reservation may ask for a deposit first.
- An order is paid only when PayMongo confirms it. Closing the payment page early does not complete the payment.
5. Pickup and the QR code
- Each paid order has a QR receipt. The stall scans it to hand over your order.
- Do not share your QR code or receipt. Whoever shows it can collect the order.
6. Cancellations and refunds
- You can cancel an unpaid order from the order's page.
- For a paid order you can request a refund from the order's page. The canteen admin reviews each request and may approve it in full, in part, or decline it.
- An approved refund is sent back through PayMongo to the account you paid with. How long it takes to arrive depends on PayMongo and your payment provider.
7. What you agree not to do
- Use InstiPay to do anything unlawful, or to harm other users or the service.
- Try to get into accounts or data that are not yours, or interfere with how the service works.
- Place orders you do not intend to pay for or collect, or misuse the refund process.
- Use offensive or misleading names, messages or photos.
8. Vendors
Stalls that sell through InstiPay are responsible for their menu, prices, food quality and preparing orders on time. Changes to a stall's name, number or owner, and payouts for online sales, are reviewed and approved by the canteen admin.
9. Your information
We keep the information needed to run the service: your name, email, school ID, orders, payments and messages with stalls. It is used to process orders, show you your history, and keep the service safe. Payments are handled by PayMongo under its own terms and privacy policy.
10. When things go wrong
InstiPay is provided as it is. We work to keep it available, but it may sometimes be unavailable or contain errors. To the extent the law allows, InstiPay and FAITH Colleges are not liable for losses that come from using, or being unable to use, the service, or from the food, prices or conduct of a stall.
11. Changes to these Terms
These Terms may be updated from time to time. The date above shows the latest version. Continuing to use InstiPay after a change means you accept the new Terms.
12. Questions
For help with an order, chat with the stall from the order's page. For anything else, please approach the canteen staff.